February 12, 2016

Launch of PNG NID help desk and NID collection notification services

The Department of National Planning and Monitoring and the Papua New Guinea Civil and Identity Registry through the PNG National Identity Project launched the new PNG NID Help Desk and Collection Notification System today in Port Moresby to create client convenience.
National Planning Minister Charles Abel when launching the two broadband platforms by officially using the service for the first time said this would surely deliver client service particularly for the people who have been waiting to collect their cards and those who may not have the time to enquire at their project offices and others who have complaints.
PNG Civil and Identity General Registrar Dickson Kiragi said 50% percent of the 25, 000 people registered will be notified through this SMS Notification System beginning with 1000 registered applicants by next week.
The aim of the Help Desk and Notification Systems is part of their strategy to improve the quality of client services. It is absolutely necessary following numerous complaints and poor client service thus it was created to deal with these issues.
Notification will provide the person with the necessary information and it will be presented to the teams at each NID provincial centres before they can get their NID cards.
As for the Help Desk callers will be assisted by operators who will then get complaints or transfer your call to other project centers who may assist you with your queries using Telikom fixed lines free of charge.
Minister Abel has also urged citizens to register and establish a properly managed data base which can be accessed by government agencies to provide the services to the people based on the information stored.
People who have queries can call the help desk on hotline 3133000 or email helpdesk@pngnid.gov.pg or find them on their PNG NID facebook page.